Returns
We offer a strict 30 days return policy, for refund or exchange. Claims made after this period will not be eligible for a refund or exchange.
Any item(s) you wish to claim a refund or exchange for must be returned to us within the 30 day period and be
*Unused
*Returned in its original packaging
*Proof of purchase is required (receipt)
*Reason for the refund or exchange. (This will help us to give our customer a better shopping experience and product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at isaakayo@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at isaakayo@gmail.com and send your item to: 16 Southey Road London GB N15 5LH.
Shipping
To return your product, you should mail your product to: 16 Southey Road London GB N15 5LH
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Items will be despatched within 2-3 days of receiving your order. They will be sent by Royal Mail Tracked and signed for to ensure you receive your goods.
UK DELIVERY
£2.30 small item (such as a t shirt)
£4.30 medium and Larger Items (such as a tote or shopper)
INTERNATIONAL DELIVERY
£9.00 small item (such as a t shirt)
£11.50 medium items (such as a tote)
£15.00 Larger Items (such as a shopper)
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